Privacy Policy

This Privacy Policy sets out how The Elms Equestrian uses, stores and protects any personal information that you provide whilst using our website and/or visiting the store.

The Elms Equestrian is committed to ensuring that your privacy is protected. If and when we ask you to provide information by which you can be identified, it will only be used in accordance with this privacy statement. We will review this privacy policy periodically and may change or update it from time to time. This policy is effective from 1st April 2019.

Information We May Collect 

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What We Do With This Information 

  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • We may contact you by email, phone, or mail
  • From time to time, we may also use your information to contact you for market research purposes
  • We may use the information to customise the website according to your interests
  • We may also use and share general information relating to groups of customers, without identifying individuals, for research purposes to learn more about our customers' behaviour and to enable us to enhance our service. 


We are committed to holding your personal information secure. In order to prevent unauthorised access or disclosure, we have put in place passwords, locked filing cabinets and managerial procedures to safeguard and secure the information we collect online and in-store.


A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone browser from a website's computer and is stored on your device. 

Each website can send its own cookie to your browser, if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

As a visitor, you are able to edit your browser settings to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time (however, this may mean that the website might not work properly). Each browser is different, so you can check the Help menu of your browser to find out how to change your cookie preferences.

When you visit this website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable us to do useful things like finding out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Links To Other Websites

Our website may contain links to other websites. Once you leave our site, we do not have any control over those websites. You should look at the privacy statement applicable to the specific website you are visiting.

Loyalty Scheme

By signing up to our loyalty card scheme you are consenting for us to keep your personal data and to use it in conjunction with our terms and conditions. Your data will not be shared with any other party. With your permission, we will use the information as stated above.

Controlling Your Personal Information

You may restrict the collection and use of your personal information by selecting a box to indicate that you do not want your information to be used by anybody for direct marketing purposes.You may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. With your permission, we may use your personal information to send you promotional information about third parties which we think you may find interesting.

If you would like to stop receiving emails or other forms of marketing material then please unsubscribe to our emails or contact us by phone on 01732 700089 or email at

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to us at The Elms Equestrian, Bough Beech Road, Four Elms, Edenbridge, Kent TN8 6ND or email us at

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly update any information found to be incorrect.